Frequently asked questions
How do I register for an online program?
Do I have to pay when I register?
Yes, full payment is due at the time of registration online. Please, have your credit card when doing your registration. Please contact the FCJ Centre at (403) 228-4215 during business hours if you have questions regarding other payment methods.
How to connect to Zoom?
Can I join meetings on a mobile device?
The FCJ Centre uses Zoom for running the programs. Our participants have access to the same meeting experience on their mobile device as you would with other devices. However, some features are not available on a mobile device. The Gallery View is also limited on smartphones and tablets.
When to connect to Zoom?
Please, connect to Zoom using the link you previously received in the registration and confirmation email the day of your program. When joining, you will be in the waiting room until the facilitator grants you access to the session. Please, try to connect 5 minutes before the starting time. The FCJ Centre is in Calgary, Canada and its programs are set to the Mountain Standard Time (UTC-7).
Do you record the program sessions?
The FCJ Centre respects each individual right to personal privacy. We care about the privacy of our participants, directors, and facilitators. Sensitive matters are shared and discussed during our programs and for that reason, we do not record our meetings.
What to do if I need to cancel my registration?
If you cannot make it to your online program, please make sure to cancel your registration as soon as possible. If the program allows it, you can reschedule your registration up to 24 hours before the date. Cancellation fees might apply. Please contact the FCJ Centre at (403) 228-4215 during business hours if you have questions regarding rescheduling and cancellations.